Legal
Shipping Policy
Last updated: April 2026
1. Shipping Origins
HeadCustoms operates two production studios - one in Spain and one in Ukraine. Orders are dispatched from the studio best suited to fulfill your specific order. The shipping origin does not affect delivery timelines communicated at checkout.
2. Worldwide Shipping
We ship to most countries worldwide. If your country is not supported at checkout, please contact us at hello@headcustoms.com before placing an order.
3. Shipping Carriers
We work with leading local and international carriers depending on the destination country. The carrier assigned to your order will be confirmed in your shipping notification email along with your tracking number.
4. Shipping Costs
Orders containing at least one custom-made item ship free of charge - regardless of order size, destination, or whether the order also includes standard accessories.
For orders containing standard accessories only (no custom or handcrafted items), shipping costs are calculated at checkout based on destination and package weight.
| Order Type | Shipping Cost |
|---|---|
| Contains any custom-made item | Free |
| Standard accessories only | Calculated at checkout |
5. Production Time vs. Shipping Time
Please note that shipping time begins only after your order has been fully produced and dispatched. Production times vary by painting level:
| Painting Level | Production Time |
|---|---|
| 3D Dry Brush | approx. 5–7 business days |
| 3D Graphic & Pop-Art | approx. 7–10 business days |
| 3D Cinematic & FX | approx. 10–14 business days |
| 3D Fine Art Detail | approx. 14–21 business days |
Total delivery time = production time + shipping time.
6. Estimated Shipping Times
Shipping time estimates after dispatch:
| Destination | Estimated Delivery |
|---|---|
| Spain (domestic) | 1–3 business days |
| European Union | 3–7 business days |
| United Kingdom | 5–10 business days |
| USA & Canada | 7–14 business days |
| Rest of the world | 10–21 business days |
These are estimates only and are not guaranteed. Delays may occur due to customs processing, public holidays, or carrier disruptions beyond our control.
7. Tracking
Once your order is dispatched, you will receive an email notification containing:
- Your tracking number
- The name of the carrier
- A direct link to track your shipment
If you have not received a shipping notification within the expected production window, please contact us at hello@headcustoms.com.
8. Customs, Duties & Import Taxes
HeadCustoms ships internationally and declares all shipments in accordance with applicable regulations. However, any customs duties, import taxes, or handling fees imposed by the destination country are the sole responsibility of the buyer.
We are unable to:
- Predict or calculate import fees for your country
- Mark shipments as "gift" or undervalue declared amounts
- Refund shipping costs due to customs delays or seizures
9. Delivery Issues
Package not delivered / marked as delivered but not received
Contact us within 7 days of the tracked delivery date. We will open an investigation with the carrier on your behalf.
Package lost in transit
If tracking shows no movement for more than 14 business days (domestic) or 30 business days (international), contact us and we will arrange a replacement or refund.
Incorrect delivery address
Please ensure your shipping address is correct at checkout. HeadCustoms is not responsible for orders delivered to an incorrectly provided address. Address changes are only possible during the Order Review stage.
Shipping questions?
Reach out to us directly and we'll be happy to help.
We typically respond within 24 hours on business days.